FAQs

How do I track my package?

Once your order ships, you’ll receive an email with a tracking number. You can click the link in that email at any time to see the latest updates on your delivery. If you don’t see the email, check your spam or promotions folder just in case.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and provide your order number along with clear photos of the damaged package and product. We will review the situation and work with you on an appropriate resolution.

Can I change my order after placing it?

Contact us as soon as possible if you need to make a change. Once your order has been processed or shipped, changes may not be possible.

What products does A & M Selfcare offer?

We offer thoughtfully crafted self-care and fragrance products, including candles, perfumes, colognes, perfume oil roll-ons, body butter, body oils, beard oils, lip balms, and other self-care products. Some items are seasonal and are not always on the website.

How do I choose a fragrance?

Each fragrance listing includes scent notes to help you understand the overall scent profile. We recommend reviewing the top, middle, and base notes before ordering.

What happens if my tracking says my package was delivered but I can't find it?

First, check around your delivery area, mailbox, porch, garage, or other locations where the carrier may have left the package. You may also want to check with household members or neighbors. If you still cannot locate your package, contact the shipping carrier directly.

Do you ship internationally?

Shipping availability depends on the destinations currently offered at checkout. Available shipping options and costs will be displayed during checkout.

How long will my fragrance last?

Fragrance longevity varies from person to person and depends on factors such as skin type, application, temperature, and the specific fragrance.

Do you offer returns or exchanges?

No. All sales are final. Due to the personal-use nature of our products, we do not accept returns.

A Few Things to Know

Are your products handmade?
Many of our products are carefully handcrafted and prepared in small batches. Because of this, slight variations may occur from one product to another.

Why might a product look slightly different from the photo?
Product photos are intended to provide a representation of the item. Colors, textures, packaging, and other details may vary slightly depending on lighting, screens, materials, and production batches.

How can I contact A & M Selfcare?
If you have a question that isn't answered here, please contact us through the contact information provided on our website. We're happy to help whenever we can.